Customer Service Coordinator

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

Primary Responsibilities:

• To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
• Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
• To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
• To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
• To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
• To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
• To provide support for the team on daily subtasks & projects as to identify your next area of growth
• Office Based (Katameya)

Requirements:

• Structured thinking & organizational skills
• Be responsible & efficient
• Self-motivated with demonstrated flexibility & adaptability in intense situations
• Strong oral, written & verbal communication skills in English
• Commercial awareness
• Early graduate with a Business background
• Basic knowledge of relevant IT systems

Job Type: Full-time

Pay: E£11,000.00 - E£12,300.00 per month

Application Question(s):

• Are you comfortable being office-based (Katameya)
• How many years of experience do you have in customer support or relevant field?
• Are you comfortable with rotational shifts?
• What is your salary expectation?
• Rate your English from 1 to 5