Customer Service Engineer

Growatt New Energy, a global leader in smart energy solutions, is looking for a Customer Service Engineer (CSR Engineer) to join our Pakistan team. The selected candidate will play a key role in supporting customers, diagnosing inverter-related issues, and ensuring superior after-sales service quality.

Key Responsibilities

1. Respond to customer inquiries, troubleshoot inverter and PV system issues, and provide professional technical support.
2. Handle customer complaints and ensure timely resolution while maintaining service satisfaction standards.
3. Record and manage customer information, service cases, and feedback in accordance with company procedures.
4. Provide accurate technical advice and operational guidance to customers and partners.
5. Conduct satisfaction surveys, service follow-ups, and remote diagnostics where required.
6. Collaborate with the engineering team to ensure continuous improvement in service processes.
7. Support internal communication between customers, service centers, and HQ.
8. Perform other related duties assigned by the supervisor or management.

Qualifications

1. Education: Bachelor’s degree in Electrical, Electronics, or related engineering discipline.
2. Experience: 1+ year in customer service, technical support, or the solar/PV industry (preferred).
3. Languages: Proficiency in English and Urdu; Chinese language skills will be an advantage.
4. Technical Skills: Knowledge of solar inverters, MS Office, and CRM tools.
5. Soft Skills: Strong communication, analytical thinking, and problem-solving ability.
6. Work Ethic: A proactive team player with adaptability and willingness to learn.

For a faster response, please email your information to syedhamza.qamar@growatt.com using this format:

Name – Position – Base – Available from