Customer Service Executive

The Customer Service and Operation Relations Executive will ensure excellent customer experiences by handling inquiries, managing complaints, and supporting retail operations. This role acts as a key liaison between customers, retail staff, suppliers, and internal departments to maintain seamless day-to-day operations and promote customer satisfaction.

Key Responsibilities

• Assist customers with product information, order processing, returns, and after-sales support.

• Resolve complaints and ensure prompt follow-up for customer issues and feedback.

• Collaborate with retail teams to ensure high standards of service, product display, and store cleanliness.

• Support daily store operations, including inventory management, restocking, and reporting discrepancies, product development, mall coordination.

• Coordinate with suppliers and logistics to ensure timely delivery of products and resolve supply chain issues.

• Maintain customer records and update databases with purchase or communication details.

• Prepare reports on customer satisfaction, operational challenges, and suggest improvements.

• Assist in the planning and execution of promotional events and seasonal campaigns.

• Train new staff on customer service protocols and retail operations.

• Stay updated on the latest skincare products, trends, and company policies to provide informed service.

Requirements:

• Bachelor’s degree or diploma in Business, Marketing, or related field preferred.

• Experience in customer service, retail operations, or the cosmetics industry is an advantage.

• Strong English communication, and problem-solving skills.

• Passion for skincare and cosmetics.

• Proficient in MS Office and basic retail management software.

• Flexible to work shifts, weekends, and peak retail seasons.

Job Type: Full-time