Customer Service Executive

Customer Service Coordinator Job Description

We are looking for an experienced customer service coordinator to represent & who will offer excellent customer service and coordination. You will ensure that the communication is compliant with the policies and procedures of the organization and offer consistency in service delivery. assist in resolving customer complaints, improving customer service, and maintaining satisfied customers.

To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should be self-motivated and offer positive customer feedback. An exceptional customer service coordinator will possess outstanding product knowledge and instill this value in the team to achieve success along with logistics coordination.

Customer Service Coordinator Responsibilities:

Good communication skill

Maintaining compliance with policies and procedures.

Offering excellent customer service.

Displaying extensive product knowledge.

Promoting the vision of the organization.

Conducting quality assurance surveys with customers and reporting findings to the staff.

Handling customer complaints brought to your attention.

logistics coordination with concerned departments ensuring deliveries as planned.

Customer Service Coordinator Requirements

Degree in administration or similar.

Minimum of 2 years’ similar experience.

Excellent interpersonal and communication skills.

Computer literate.

Management skills.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• customer service: 1 year (Required)