Customer Service Executive

Apply Now Directly:

https://forsaconnect.com/job/67

Katee by Kristina is looking for a Customer Service Executive to join our team and deliver an exceptional experience to our customers.

This role requires strong communication skills, problem-solving ability, and high attention to detail while following internal processes and system rules.
Key Responsibilities:
- Handle customer inquiries across WhatsApp, email, live chat, and social media
- Provide clear and professional communication in English and Arabic
- Manage outbound calls when needed to resolve customer cases
- Handle exchanges, complaints, and requests efficiently
- Follow internal systems and company policies with accuracy and discipline
- Ensure every customer interaction reflects Katee’s quality and professionalism
- Escalate complex cases when necessary while maintaining customer satisfaction

Requirements:
- Excellent English speaking and writing skills
- Previous experience in customer service or customer support
- Strong ability to handle problems efficiently and calmly
- Comfortable making outbound calls to customers
- Ability to deal professionally with different types of customers
- High level of focus, attention to detail, and system accuracy
- Ability to follow company policies and procedures thoroughly
- Strong organizational and communication skills
- What We’re Looking For
- Reliable and responsible personality
- High level of problem-solving ability and good judgment
- Strong work ethic and professionalism
- Ability to stay focused and manage multiple customer conversations

Job Type: Full-time

Work Location: Hybrid remote in Cairo