Customer Service Officer

Job Description

• Responsible for receiving patient orders and providing complete order-related information, including pricing, product availability, and delivery timelines.
• Responsible for delivering excellent customer service by ensuring timely fulfillment of pending orders, responding to customer inquiries, and providing accurate updates on order status.
• Responsible for submitting orders requested by patients and the sales team and coordinating their placement with the operations team.
• Responsible for handling customer complaints related to order discrepancies or delivery issues and resolving them in coordination with the operations and sales teams.
• Responsible for accurately entering customer details, delivery information, and all order-related specifications into the system.
• Responsible for processing returns efficiently in accordance with the company’s return policy.
• Works on and provides the sales team and management with item turnover analysis.
• Responsible for any losses.
• Responsible for following up on items in consignment via the sales team, ensuring consignments are retrieved before near-expiry or sale, and providing updated reports at all times.
• May be assigned additional operational or customer service assignments related to company work, such as assisting in printing banners and brochures, listing brochures, magazines, renewing subscriptions, etc.
• Prepares and submits a daily report on activities, achievements, and customer service follow-ups to the supervisor.

Qualifications

• Bachelor’s degree in Business Administration, or a related field.
• 0 to 2 years of previous experience in administrative, operations, or customer service roles.
• Strong attention to detail and organizational skills.
• Proficiency in English.
• Proficiency in Microsoft Office and document management systems.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Proactive and capable of multitasking in a fast-paced environment.
• Customer-focused mindset with the ability to manage and resolve inquiries efficiently.