Customer Service Representative

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and chat
• Resolve service issues by clarifying customer concerns, determining the cause, and offering solutions
• Provide accurate information about services, policies, and procedures
• Maintain customer records by updating account information
• Collaborate with internal teams to escalate and resolve more complex issues
• Identify opportunities to improve customer satisfaction and process efficiency
• Meet or exceed individual performance goals and customer satisfaction metrics

Requirements:

• Bachelor’s degree
• Minimum 3 years previous customer service experience
• Excellent verbal and written communication skills
• Problem-solving and critical-thinking abilities
• Ability to work well independently and in a team environment
• Comfortable using CRM software, live chat systems, and other support tools
• Patience, empathy, and a genuine desire to help others

Job Type: Full-time

Work Location: In person