Customer Service Representative

Location: College Road, Lahore.
Job Type: Full Time
Job Timing: Night Shift, 9am to 6pm MST US timezone

Job Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Handle returns or exchanges in accordance with company policies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• Bachelor's degree in relevant field
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is a plus.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.

Job Type: Full-time