Customer Service Representative

Job Title: Customer Service Representative

Qualifications:

• Bachelor of Science, Bachelor of Commerce (Commerce), or Bachelor of Business Administration
• Nationality: Indian, Bangladeshi, Nepali, Pakistani, or any
• Minimum 2 years of experience in customer service roles
• Languages: Fluent in English and Hindi (both spoken and written)
• Strong problem-solving skills
• Empathetic and patient demeanor
• Experience in online or customer service preferred
• Willing to work at Dubai Business Bay

Job Responsibilities:

1. Make outbound calls or send messages to clients to build relationships.
2. Handle customer demands promptly and accurately, resolving issues to enhance satisfaction.
3. Identify, summarize, and verify potential issues through client feedback, passing problems to relevant departments or proposing solutions.
4. Assist development engineers with customer problems and provide real-time technical support.
5. Perform any additional tasks assigned by supervisors.

Additional Information:

This position is based in Dubai, UAE. Candidates from India, Pakistan, Sri Lanka, Nepal, and Bangladesh are preferred.

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About the Company: Lynkit Information Technology Consultancy L.L.C, founded in Dubai in 2024, specializes in technology consulting, information security, and business process optimization.