Customer Service Representative

We’re looking for a Customer Service Representative who is passionate about delivering outstanding service and helping travelers plan memorable experiences. In this role, you'll be responsible for guiding customers throughout their journey — from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.

Key Responsibilities:

• Manage incoming customer calls and provide professional, timely assistance.
• Guide customers step-by-step through the booking process.
• Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.
• Understand customer preferences and recommend suitable travel options or packages.
• Follow up with customers to offer support, confirm updates, and ensure satisfaction.
• Address complaints empathetically, offering effective solutions or alternatives.
• Keep customers informed about current promotions, offers, and services.
• Contribute to team performance by working toward first-contact resolution targets.
• Stay updated on company products, policies, and any service-related changes.

Qualification:

• Bachelor’s degree
• Fresh or 1 year of experience in a customer service, support, or travel-related role

Must-Have Skills:

• Effective communication skills.
• Strong interpersonal skills and a positive, customer-first attitude.
• Ability to work well within a team and handle a fast-paced work environment.
• Basic understanding of travel services and customer support tools is a plus.

We Offer

• Market Competitive Salary
• Medical coverage for Self & Dependents
• Company Stock Sharing Plans
• Gratuity
• Annual Travel Allowance
• Opportunity to work in a collaborative, innovative environment
• Continuous learning and professional development opportunities

Location:

• Karachi (On-Site)

Note: Please apply only if you meet the specified criteria.

Job Type: Full-time

Location:

• Karachi (Required)

Work Location: In person