Customer Service Representative

Job Title: Customer Service Representative
Location: College Road, Lahore
Employment Type: Full-Time
Shift: Night Shift (9:00 PM – 6:00 AM PKT)

Position Overview

We are looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will act as the primary contact for customers, ensuring high-quality service, addressing inquiries, resolving issues effectively, and delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or face-to-face interactions
• Investigate customer concerns, determine root causes, and provide appropriate solutions with follow-up when required
• Update and maintain accurate customer records within the CRM system
• Process orders, applications, forms, and service requests accurately and efficiently
• Follow company policies, service standards, and communication guidelines
• Escalate complex or unresolved issues to the relevant departments when necessary
• Recommend improvements to enhance customer service processes and efficiency
• Handle returns and exchanges according to company policies
• Maintain a professional, respectful, and empathetic attitude in all customer interactions

Qualifications & Requirements

• Bachelor’s degree in a relevant field
• Prior experience in customer service or client support is an advantage
• Strong verbal and written communication skills with excellent phone etiquette
• Experience with CRM software is a plus
• Ability to multitask, prioritize responsibilities, and manage time effectively
• Strong analytical and problem-solving skills with keen attention to detail

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• This role requires working on-site from 9:00 PM to 6:00 AM. Are you willing to work during these hours?

Work Location: In person