Customer Service Representative (CSR)

Customer Service Representative (CSR)

ICON GLOBAL PRIVATE LIMITED
DHA Phase 2 Extension
Full-Time | Onsite
Shift: 6:00 PM – 3:00 AM
Working Days: Monday to Friday

Job Summary

ICON GLOBAL PRIVATE LIMITED is looking for an experienced and customer-focused Customer Service Representative (CSR) to manage inbound and outbound calls, respond to customer queries via calls and chats, and ensure excellent customer satisfaction. The ideal candidate must have strong English communication skills and prior experience in customer service.

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer queries via calls and live chat
• Manage order-based customer inquiries and provide updates
• Resolve customer concerns professionally and efficiently
• Maintain and update customer information in the CRM system
• Ensure high levels of customer satisfaction

Requirements

• 2–3 years of experience in customer service
• Excellent verbal and written English communication skills
• Strong customer handling and problem-solving skills
• Ability to work in a fast-paced environment
• Willingness to work night shift (6:00 PM – 3:00 AM)
• Experience with CRM systems (Zoho CRM preferred)

Benefits

• Medical coverage
• Paid leaves
• Leave encashment
• Provident fund
• Annual bonus

Job Type: Full-time

Experience:

• Customer Service: 3 years (Preferred)

Language:

• ENGLISH fluently (Preferred)

Work Location: In person