Customer Service Representative (Female) – Skin Care Brand

We are a fast-growing skin care brand dedicated to providing high-quality, results-driven products that help our customers feel confident in their skin. We are looking for an experienced and customer-focused Female Customer Service Representative to join our dynamic team.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media in a professional and friendly manner
• Provide detailed information about skin care products, ingredients, and usage guidelines
• Handle customer complaints, returns, and exchanges efficiently
• Process orders and maintain accurate customer records
• Follow up with customers to ensure satisfaction and build long-term relationships
• Coordinate with sales, logistics, and marketing teams to resolve customer concerns
• Maintain up-to-date knowledge of products, promotions, and skin care trends

Requirements

• Minimum 2 years of experience in customer service (beauty/skin care industry preferred)
• Strong communication and interpersonal skills
• Knowledge of skin types, basic ingredients, and skin care routines is an advantage

Skills & Competencies

• Excellent verbal and written communication skills

Pay: Rs50,000.00 - Rs55,000.00 per month

Work Location: In person