Customer Service Specialist

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you’ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.

If you’re patient, organized, and passionate about helping others, we want to hear from you!

Responsibilities:

• Answer inbound calls and respond to emails from patients about billing
• Handle questions with empathy, clarity, and professionalism
• Explain patient statements, balances, and insurance coverage
• Set up payment plans or escalate issues to billing team as needed
• Update patient records and document interactions in Athena or other PM systems
• Maintain a friendly, respectful tone, even with frustrated callers
• Collaborate with billing/account managers to resolve patient issues efficiently

Requirements:

• Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)
• Strong communication skills in English (spoken and written)
• Excellent listening, empathy, and problem-solving skills
• Familiarity with AthenaHealth or similar billing/PM software is a big plus
• Comfortable working U.S. time zone hours (Night Shift Only)
• Remote work is NOT available; this is an in-office role.

What We Offer:

• Competitive salary based on experience
• Work-life balance focus and flexible culture
• Ongoing training & mentorship
• Growth opportunities within the company
• Performance bonuses and Team Recognition
• Experience letter after 12 months of service

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person