Customer Service Specialist (Packaging Field)

We are hiring a Customer Service Specialist on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they’re looking for a customer-focused professional to join their expanding team.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.

• Assist customers with order placement and follow up on production and delivery schedules.

• Greet clients and visitors professionally, maintaining a positive and welcoming company image.

• Maintain and update the client database, ensuring accurate hard copy and electronic records.

• Build and maintain sustainable relationships with clients through clear, effective, and professional communication.

• Provide detailed product information and resolve customer inquiries efficiently and promptly.

• Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.

• Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.

• Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.

• 
  Bachelor’s degree in Business Administration or a relevant field.

• 6 months of proven experience in a customer service or related role.

• Excellent command of the English language, both written and spoken.

• Strong communication and interpersonal skills with a customer-focused mindset.

• Proficiency in MS Office applications.

• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.

• Strong problem-solving skills and attention to detail.

Job Conditions:

• Full-Time Position

• Sunday to Thursday

• From 7:30AM - 3:30PM