Customer Services Executive

AA Joyland Pvt. Ltd. is looking to hire Customer Services Executive for its entity based in Karachi.

Position: Customer Services Executive
Location: DHA Phase 8
Qualification: Bachelors
Experience: 1-2 years
Salary: 40k -45k

Key Responsibilities:

• Promptly and professionally handle all incoming customer calls during office hours.
• Ensure no customer call is missed and provide accurate information to assist customers.
• Respond to customer inquiries received via WhatsApp and mobile in a timely and courteous manner.
• Maintain and regularly update the Customer Feedback Sheet with accurate details.
• Record and categorize negative feedback remarks appropriately.
• Keep the official customer service mobile phone connected to the internet and operational at all times.
• Report and update the line manager on all customer complaints, queries, and resolutions.
• Follow proper leave procedures and inform the reporting manager in advance.
• Identify recurring customer issues and escalate them for improvement opportunities.
• Display professionalism, punctuality, and responsibility in all customer interactions.

Required Skills:

• Excellent oral and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to multitask and manage time efficiently.
• Proficient in MS Excel/Google Sheets for updating and analyzing feedback data.
• High responsiveness and a customer-first mindset.

Interested candidates may share resume at careers@aajoyland.com with mentioning the position title in the subject line

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person