Customer Services Officer (Freight Forwarding)

Job Responsibilities & Skills:

• Responsible for building strong relationships existing and prospected with Clients through calls & in-person meetings.
• Responsible for Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responsible for Liaison with stakeholders (agents & customers).
• Also, Providing shipment status from web to shipper.
• Competence in Knowing our services inside and out so that you can answer questions.
• Responsible for Keeping records of customer interactions, transactions, comments, and complaints.
• Responsible for Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification: Bachelor's in Supply chain/ Marketing.
Experience: Minimum 1 Year.
Location: Beaumont Plaza, Civil lines headquarters Karachi.

Email: muhammad.salman@raaziq.com

Job Type: Full-time

Ability to commute/relocate:

• Karachi Gpo: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person