Customer Services Representative (CSR)

Job description:

Allure Outsource www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.

Responsibilities of a Customer Support Executive

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications:

• Proven customer support experience or experience as a Customer Support.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Ability to commute to Phase-4, Bahria Town, Rawalpindi.

Applicants must be willing to work in rotational shifts and must be able to commute to Bahria Town, Phase-4, Rawalpindi

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: Rs35,000.00 - Rs70,000.00 per month

Work Location: In person