Customer Success Executive - Corporate Insurance

About Amanleek:

Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.

About The Role:

We’re hiring a Corporate Customer Success Executive - to manage and support our B2B (corporate) medical insurance clients after the deal is closed. You’ll be the key point of contact for HRs and decision-makers at our partner companies—ensuring a seamless onboarding, delivering excellent ongoing service, and maintaining strong client relationships.

Job Responsibilities:

• Serve as the main liaison for corporate clients after the medical insurance contract is signed.
  
• Onboard new clients and ensure they understand the coverage details, service flow, and support channels.
  
• Build and maintain strong, long-term relationships with HR departments and key decision-makers.
  
• Handle all day-to-day client needs, inquiries, and policy service requests with speed and accuracy.
  
• Coordinate internally with operations, underwriting, and insurance company reps to solve issues and deliver a smooth experience.
  
• Monitor the client experience across the full policy lifecycle and proactively identify ways to improve satisfaction and retention.
  
• Handle renewal preparation, gather feedback, and support upsell/cross-sell opportunities when relevant.
  
• Keep detailed records of all interactions and report on client activity and feedback on CRM.
  
• Represent Amanleek’s values of empathy, transparency, and ownership in every interaction.
  
  
  
  

Requirements

• 1–3 years of experience in customer success, account management, or client servicing— highly preferably in the insurance, healthcare industry.
  
• Strong communication and relationship-building skills with a professional and empathetic approach.
  
• Ability to manage multiple corporate clients while maintaining high service quality and retention rates.
  
• Organized, proactive, and solution-oriented with attention to detail.
  
• Comfortable working cross-functionally with internal and external stakeholders.
  
• Basic understanding of medical insurance products is a huge plus.
  
  
  
  

Benefits

• Attractive bonus scheme based on performance.
  
• Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills.
  
• An energetic, supportive team and a growing brand that values your voice.
  
• Eligibility to work in hybrid model.