Customer Success Representative

Job Title: Customer Success Representative

Job Type: Full-Time
Shift: Rotational

Job Summary:

We are seeking proactive and customer-oriented individuals to join our Customer Success team. The ideal candidate will handle customer interactions across multiple channels, ensuring timely resolution of queries while maintaining high service standards.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, and ticketing systems
• Make outbound calls for follow-ups and feedback
• Identify and resolve customer issues effectively
• Coordinate with internal teams for issue resolution
• Maintain accurate records in CRM systems
• Support process improvements and customer experience initiatives
• Identify upselling opportunities where relevant
• Handle escalations and ensure proper closure

Requirements:

• Minimum Intermediate qualification
• 6+ months of experience in customer support or a similar role
• Strong verbal and written communication skills
• Basic technical troubleshooting knowledge
• Proficiency in MS Excel or Google Sheets
• Ability to work in rotational shifts
• Strong problem-solving and customer-handling skills

Preferred Skills:

• Customer-first attitude
• Ability to multitask and manage time effectively
• Attention to detail

Apply now to be part of a dynamic and growing team.

Work Location: In person