Customer Success Specialist

Key Responsibilities

• Build and maintain strong relationships with existing customers to ensure high satisfaction and retention.
• Guide new clients through product onboarding, training, and feature adoption.
• Act as the liaison between customers and internal teams (Support, Product, and Sales) to resolve issues quickly.
• Monitor customer health metrics and proactively address risks of churn.
• Identify upselling or cross-selling opportunities and share insights with the Sales team.
• Document customer feedback to help improve product functionality and experience.
• Maintain accurate records of client interactions and issues in CRM tools.

Requirements

• Bachelor’s degree in Business, IT, Marketing, or a related field.
• 1–3 years of experience in Customer Success, Client Relationship, or Account Management roles (preferably in SaaS or IT).
• Excellent communication and problem-solving skills.
• Ability to multitask, manage priorities, and handle client escalations professionally.
• Proficiency in CRM tools (e.g., HubSpot, Zoho, Salesforce) is a plus.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: In person