Customer Success Specialist

InstaCare Technologies is hiring a Customer Success Specialist to manage client onboarding, training, and ongoing support through a mix of on-site visits and virtual coordination, based on client requirements.

Key Responsibilities

Client Onboarding & Training

• Manage end-to-end client onboarding and activation
• Conduct on-site training sessions and system walkthroughs
• Support software setup, configuration, and go-live
• Provide virtual support when required

Customer Relationship Management

• Act as the primary point of contact for assigned clients
• Maintain strong client relationships through visits, calls, and follow-ups
• Ensure smooth usage and high customer satisfaction

Support & Issue Resolution

• Log and track customer issues in CRM/ticketing systems
• Coordinate with Tech, QA, Operations, and Finance teams for resolution
• Handle escalations and ensure timely closure

Customer Retention & Engagement

• Monitor client usage and proactively address risks
• Gather feedback and support renewals or upgrades with Sales
• Conduct periodic reviews to improve engagement

Reporting & Collaboration

• Maintain accurate client records and visit reports
• Share updates and insights with internal teams
• Collaborate with Sales, Product, and Support teams

Requirements

• Bachelor’s degree or relevant professional experience
• Willingness to visit client locations as required
• Strong communication and coordination skills
• Customer-focused with a problem-solving mindset
• Comfortable working from office and in the field

Benefits

• Fuel allowance for official client visits
• Professional growth in a healthcare technology environment

Important Note

• This is an onsite role with client interaction based on business needs.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person