Customer Support

Job Description:

Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.

Key Responsibilities:

• Respond to customer queries through phone and chat.
• Call customers for confirmation of every new order.
• Address and resolve customer complaints effectively and efficiently.
• Maintain accurate records of all customer interactions.
• Prepare daily and weekly reports on customer service progress.
• Collaborate with team members to improve the overall customer experience.

Qualifications:

• Strong communication skills in English and Urdu.
• Previous experience in customer service is preferred.
• Excellent problem-solving skills and a friendly demeanor.
• Ability to thrive in a fast-paced environment.
• Join our team and help us provide exceptional support to our customers!

• Timings: 11 AM – 8 PM
• Days: Monday–Saturday
• Location: Gulistan-e-Johar, Karachi (On-site)

Job Type: Full-time

Pay: Rs25,000.00 per month

Application Deadline: 15/10/2025