Customer Support Agent

About the Role
HitroTech LLC is expanding its customer support department in Jauharabad!
We’re looking for a proactive, detail-oriented, and customer-focused individual to join us as a Customer Support Agent. In this role, you’ll help clients with their questions, ensure smooth communication, and deliver a first-class experience that reflects HitroTech’s commitment to excellence.

Key Responsibilities

• Respond promptly to customer queries through phone, email, and live chat.
• Provide accurate information regarding our company’s products and services.
• Resolve customer concerns with professionalism, patience, and empathy.
• Keep detailed, up-to-date records in our CRM system.
• Work with internal teams to ensure quick issue resolution.
• Conduct follow-ups to confirm customer satisfaction.
• Prepare and share daily/weekly summaries of customer interactions and performance metrics.

Qualifications & Skills

• Previous experience in customer service or support (minimum 1 year preferred).
• Excellent English communication skills — both written and verbal.
• A calm, solution-oriented mindset with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable working independently and collaborating within a team.
• Familiarity with CRM tools like HubSpot, GHL, Podio, Zendesk, or Salesforce is a plus.

What We Offer

✅ Competitive salary package based on experience
✅ Growth and promotion opportunities within HitroTech
✅ Incentives tied to performance and quality scores
✅ Supportive team culture focused on learning and development
✅ Paid annual leave and participation in company events

Work Schedule

Shift: 6:00 PM – 3:00 AM (Pakistan Time)
Location: On-site – HitroTech LLC, 77F8+X87 Joharabad, 41200
Job Type: Full-time

How to Apply

Send your CV to hr@hitrotech.com with the subject line:
“Customer Support Agent – Night Shift Application.”

Job Type: Full-time

Application Question(s):

• Salary Expectations?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person