Customer Support Associate

We are looking for a personable Customer Support Associate to join our St. Louis team. This role is perfect for someone who excels at building rapport and believes that great service happens when a customer feels truly heard. While you will handle digital inquiries, a major part of this role involves face-to-face interaction and direct communication with our local clients and visitors.

Core Responsibilities

• Face-to-Face Engagement: Act as a primary point of contact for walk-in clients, providing a professional and welcoming presence.
• Relationship Building: Get to know our diverse client base, from local healthcare providers to business owners to provide tailored assistance.
• Service Coordination: Assist visitors with check-ins, appointment scheduling, and general service inquiries.
• Problem Solving: Take ownership of customer issues, such as billing questions or service requests, and follow through until they are resolved.
• Office Coordination: Maintain a clean and professional front-facing environment to ensure a positive first impression for every guest.
• Team Collaboration: Work closely with your colleagues to share customer feedback and help improve the overall service experience.

Candidate Requirements

• Interpersonal Skills: Natural ability to connect with people and maintain a friendly, professional demeanor in person.
• Experience: Previous experience in a customer-facing role (retail, hospitality, or front-office support).
• Communication: Clear verbal skills and the ability to write a professional, helpful email.
• Reliability: Consistent punctuality and a dependable presence for our St. Louis office.
• Adaptability: Ability to switch between helping a guest in person and answering an inquiry on the phone without losing focus.

What We Offer

• Immediate Hiring: We are looking to fill this position as soon as possible.
• Paid Training: We provide fully-paid, hands-on training focused on our service standards and client base.
• Professional Growth: Opportunities to move into senior service roles or office management.
• People-First Culture: A supportive, collaborative team environment where your personality and hard work are valued.

How to Apply

If you are a "people person" who enjoys variety in your workday and takes pride in helping others, we’d love to meet you.

To Apply:

• Please submit a current resume.
• Include your earliest available start date.

Selection Process: Our St. Louis hiring team is conducting rapid screenings. Qualified candidates will be contacted for an initial interview within 48 hours.

We are an equal opportunity employer and value a diverse, welcoming workforce.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person