Customer Support Executive

About Us:

Stonefort Securities is a distinguished provider in the international financial services sector. With an established presence in the UAE, Mauritius, SVG and Saint Lucia, Stonefort Securities is well-positioned to meet the dynamic needs of its global clientele. The company offers advanced trading solutions, granting access to a wide range of asset classes including Forex, Commodities, Indices, Stocks and Contracts for Difference (CFDs), all seamlessly integrated within a sophisticated cross-margined trading framework.

Job Overview:

Stonefort is looking for a dedicated and proactive Customer Service Executive to support initiatives and enhance client experience. This is a pivotal role where you will be part of our customer support team, ensuring consistent, high-quality service across multiple communication channels. You will be responsible for elevating the client experience, improving operational efficiency, and achieve excellence in customer support.

Key responsibilities:

• Oversee client inquiries and concerns, ensuring that responses are prompt, accurate, and aligned with company policies.
• Monitor client feedback across multiple channels (phone, email, live chat, social media) to proactively address issues and improve the customer experience.
• Collaborate with management and other departments to align customer service goals with broader company objectives.
• Ensure all client interactions comply with regulatory requirements and company policies, maintaining the highest standards of professionalism and ethical conduct.
• Assist clients in navigating trading platforms, managing account-related inquiries, and understanding product features.
• Support clients with platform technical issues, account registration, verification, and transaction processes, ensuring a seamless experience.

Key Requirements:

• Minimum 2 years of in customer support within the Forex and CFDs industry, reputable broker or financial institution.
• Proficiency in Metaquotes Platforms (MetaTrader 4 and 5), along with a strong command of CRM systems and customer support tools.
• Fluency in English and Arabic (written and spoken) is essential;
• Strong Compliance Orientation, with thorough knowledge of regulatory requirements and a commitment to ethical standards.
• Ability to work as per a roster.

Why Join Us?

• Competitive Salary.
• Opportunity to work in a fast-paced, dynamic financial environment.
• Professional development, training, and career growth opportunities.