Customer Support Executive

About Elver

Role Overview

Key Responsibilities

• Respond to customer queries across channels (phone, email, chat, social media) with speed and empathy.
• Provide accurate product information, troubleshooting assistance and guidance.
• Resolve complaints effectively while maintaining a customer-first approach.
• Coordinate with internal teams (logistics, product, sales) to ensure timely solutions.
• Track and report recurring issues to help improve customer experience and product design.
• Maintain records of interactions and feedback in CRM tools.
• Go beyond problem-solving to create “wow” moments for customers.

Requirements

• Bachelor’s degree or equivalent.
• 0 - 2 years of experience in customer support
• Excellent communication skills in English (knowledge of Hindi/other regional languages is a plus).
• Strong problem-solving ability, patience, and empathy.
• Familiarity with CRM systems and support tools.
• Ability to multitask and handle pressure in a fast-paced environment.