Customer Support Executive (CSE)

About the Role:

We are looking for a Customer Support Executive to join our e-commerce team. The ideal candidate should have excellent communication skills, a customer-first attitude, and prior experience in handling online customer interactions. You will be responsible for managing customer queries, resolving issues promptly, and ensuring a smooth post-purchase experience.

Key Responsibilities:

• Handle inbound and outbound calls, chats, and emails related to orders, returns, or product queries.
• Provide accurate information about products, prices, and delivery timelines.
• Coordinate with internal teams (warehouse, logistics, operations) to resolve customer issues.
• Maintain records of customer interactions and feedback for process improvement.
• Ensure high levels of customer satisfaction through professional and empathetic communication.
• Follow up with customers to ensure their concerns are completely resolved.

Requirements:

• Minimum 6 months of experience in customer support (preferably in e-commerce).
• Good communication skills in English and Hindi.
• Basic computer knowledge and familiarity with MS Office or CRM tools.
• Positive attitude, patience, and problem-solving ability.
• Ability to multitask and handle pressure during peak hours.

Perks & Benefits:

• Friendly and supportive work environment.
• Growth opportunities within the company.

Interested Candidate can send CV on careers@taskrobots.org
Contact no. 6375684624

Job Types: Full-time, Permanent

Pay: ₹12,088.66 - ₹18,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person