Customer Support Executive - E-commerce

Position: Customer Support Executive

Location: Gurugram (Work from Office)

Shift Timing: Day Shift (E-commerce Process)

Experience: 0-3 years (Freshers with excellent communication skills are welcome)

About the Role

Join our E-commerce Customer Support team for a leading female fashion brand, where style meets service! We are looking for energetic professionals with excellent English communication skills to manage customer interactions via chat process. If you're detail-oriented, empathetic, and passionate about delivering seamless customer experiences, this is the role for you.

Key Responsibilities:

• Handle customer queries, complaints, and requests through chat-based communication.
• Provide prompt, clear, and accurate responses aligned with brand tone and guidelines.
• Assist customers with order tracking, returns, exchanges, and product information.
• Ensure high levels of customer satisfaction with a personalized, professional approach.
• Maintain records of interactions and ensure timely resolution.

Requirements:

• Excellent English communication skills (written).
• Strong problem-solving abilities and customer-first mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with fashion/E-Commerce industry will be an added plus.

What We Offer:

• Opportunity to work with a growing fashion E-commerce brand.
• Supportive, dynamic, and engaging work environment.
• Growth opportunities in customer experience & operations.

Job Types: Full-time, Fresher

Pay: ₹23,000.00 - ₹30,000.00 per month

Work Location: In person