Customer Support Representative

Job Title: Customer Support Representative – E-commerce

Location: Bahria Orchard, Lahore, Pakistan
Job Type: Full-Time

About Us

We are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.

Job Responsibilities

• Handle incoming customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding products, orders, payments, and deliveries.
• Resolve customer complaints and escalate complex issues to the relevant department.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with logistics and warehouse teams to ensure timely order fulfillment.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Assist in improving customer support processes and service quality.

Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Prior experience in customer service, e-commerce, or call center will be a plus.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and familiarity with CRM tools is desirable.
• Ability to multitask, prioritize, and work under pressure.
• Fluency in English and Urdu (spoken and written).

What We Offer

• Competitive salary package.
• Growth opportunities within the company.
• Friendly and professional work environment.

How to Apply

Interested candidates are encouraged to apply through Indeed by submitting their updated resume. Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person