Customer Support Representative

Job Description: Customer Support Representative

Position Type: Full-time, On-site, Model Town, Link Road, Lahore

Working Hours: 10:30 AM – 7:00 PM (Pakistan Time)

About the Role:

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. This is a full-time, office-based position responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to handle multiple customer interactions efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Handle customer complaints and provide appropriate solutions or alternatives
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure issues are resolved effectively
• Assist in processing orders, returns, and exchanges
• Collaborate with internal teams to resolve customer concerns
• Provide product/service information and guidance to customers

Requirements:

• Previous experience in customer support minimum 1 year
• Strong communication skills (both verbal and written)
• Ability to handle challenging situations with professionalism
• Proficient in Microsoft Office
• Strong problem-solving and multitasking abilities
• Good teamwork and interpersonal skills
• Must be able to handle the situation in Pressure
• Punctual, responsible, and customer-oriented

Benefits

Competitive salary (PKR 40,000 – 45,000, depending on experience)

Supportive and professional work environment

Opportunities for career growth and development

• Applying to Infinix Holding — How It Works

You will be applying through a short digital process. It takes approximately 10–12 minutes. Please read this before you begin.

Before you start, have these ready:

Your CV (PDF or Word, under 10MB)

Your current salary details

Your notice period

Step 1 — Fill in your profile

Complete the application form with your personal and employment details. All fields marked with an asterisk are required.

Step 2 — Upload your photo (optional but encouraged)

A recent, clear photo of your face helps our team put a face to your application. It is not required, but applications with a photo are reviewed first.

Step 3 — Upload your CV

Attach your CV in PDF or Word format. This is mandatory.

Step 4 — Complete the pre-assessment

Once you submit your profile, you will be taken directly into a short 10-question assessment. Each question has a 90-second timer. Answer honestly — there are no trick questions, only honest ones. You cannot go back or skip.

Step 5 — You're done

After the assessment, you will see a confirmation screen. If your profile is shortlisted, you will be invited to schedule your interview directly from the same screen.

The entire process is reviewed by our team. Only complete applications are considered.

Apply at: https://careers.infinixholding.com/apply/customer-support-representative-moekvu4o

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person