Customer Support Representative (CSR)

Company: Bin Khalid Group (BKG)
Location: Bahria Town, Lahore
Job Type: Full-Time (Onsite)
Experience Required: 3–5 Years

Job Overview

Bin Khalid Group (BKG) is seeking a committed and customer-oriented Customer Support Representative (CSR) to provide high-quality service to our clients. The ideal candidate will be responsible for managing customer interactions, resolving queries effectively, and ensuring a smooth and positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and face-to-face interactions
• Handle and resolve customer complaints in a timely and professional manner
• Maintain accurate records of all customer interactions and transactions
• Follow up with customers to ensure complete satisfaction and issue resolution
• Coordinate with internal departments to resolve customer concerns efficiently
• Ensure a high standard of customer satisfaction and engagement

Requirements:

• 3–5 years of experience in a Customer Support or CSR role
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Familiarity with CRM systems and MS Office applications
• Bachelor’s degree preferred

What We Offer:

• Competitive salary package
• Professional onsite working environment
• Opportunities for career growth and development

Work Location: In person