Customer Support Representative (CSR)

Company: Vidi EV
Location: 32-KM Main Multan Road, Lahore
Job Type: Full-Time (Onsite)

Job Overview:

Vidi EV is looking for a confident, professional, and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate should have excellent English communication skills, a presentable personality, and the ability to handle customer interactions in a professional and efficient manner.

Key Responsibilities:

• Handle customer inquiries via calls, emails, and in-person interactions
• Provide accurate information regarding products, services, and processes
• Resolve customer complaints in a professional and timely manner
• Maintain a positive and professional customer experience at all times
• Follow up with customers to ensure satisfaction and issue resolution
• Maintain proper records of customer interactions and feedback
• Coordinate with internal departments for smooth problem resolution
• Support sales and service teams when required

Requirements:

• Bachelor’s degree (preferred)
• 1–3 years of experience in customer support or related field
• Excellent English communication and interpersonal skills
• Confident, presentable, and professional personality
• Strong problem-solving and multitasking abilities
• Good command of MS Office and basic computer skills
• Ability to work in a fast-paced environment

What We Offer:

• Competitive salary package
• Professional working environment
• Career growth opportunities
• Learning and development exposure in the EV indu

Work Location: In person