Customer Support Representative (CSR) - Freshers/Fresh Graduates

Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.

Key Working Requirement (Important):
This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products/services, pricing, and promotions.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints and issues promptly, aiming for first-contact resolution.
• Escalate complex or unresolved issues to relevant departments or management.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products/services.
• Stay updated on company policies, procedures, and product knowledge.
• Collaborate with team members to ensure a seamless customer experience.
• Continuously suggest improvements to enhance service quality.

Requirements:

• Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused mindset with strong interpersonal skills.
• Ability to multitask and perform in a fast-paced environment.
• Willingness to work rotational shifts, including evenings, nights, weekends, and holidays, as required.

Job Type: Full-time

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person