Customer Support Representative (Technical)

Job Description

Job Title: Customer Support Representative (Technical)
Company: 99 Technologies Pvt. Ltd.
Location: Bahria Town, Islamabad (Near GT Road)

Job Description:
99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers with troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer focused, tech savvy, and efficient in multitasking.

Key Responsibilities:

• Provide after-sales support for computer systems, components, and accessories.
• Address customer inquiries via phone, email, and chat in a professional manner.
• Troubleshoot hardware and software issues and guide customers toward solutions.
• Coordinate warranty, service, and repair cases as required.
• Share product knowledge and assist customers in choosing suitable solutions.
• Maintain accurate customer records, service logs, and issue tracking.
• Ensure high levels of customer satisfaction by handling complaints empathetically.

Essential Skills:

• Excellent communication and interpersonal skills.
• Strong knowledge of computer hardware including laptops, desktops, components, and peripherals.
• Strong problem solving ability for both technical and customer related issues.
• Familiarity with CRM systems and service management tools.
• Ability to adapt quickly and handle multiple cases efficiently.
• Strong time management and attention to detail.

Experience:

• Minimum 2 years of experience in Customer or Technical Support preferably in the IT or computer hardware industry.

Job Details:

• Job Type: Full time
• Shift Timing: Night shift (US Time Zone / CST)
• Work Location: On site, Bahria Town Islamabad

Work Location: In person