Customer Support Specialist.

As a Customer Support Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.

Responsibilities:

• Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.
• Offer troubleshooting assistance and aim for first-contact resolution.
• Utilize retention strategies to turn cancellation requests into opportunities for upgrades and savings.
• Develop a deep understanding of our products and services to better assist customers.
• Build and maintain positive relationships to encourage repeat business and satisfaction.
• Collaborate with our UK team to provide timely updates on customer interactions.

We're Looking For:

• Stellar Communication Skills (A/O Levels preferred)
• Active Listening
• Ability to Multitask
• Team Player
• Flexibility and ability to manage KPIs
• Positive Attitude & Attention to Detail
• Willingness to go the extra mile

Why Join Eminent4U Private Limited?

• Pay: Rs 70,000 per month with KPIs
• Shifts:Afternoon 1 pm to 2am (Any 9 hours)
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

Join Eminent4U Private Limited:

Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer support.

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Application Question(s):

• Rate your English communication out of 5?

Experience:

• customer support: 1 year (Preferred)

Work Location: In person