Dental Assistant/Receptionist

Job Summary
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energetic and detail-oriented approach will help create a welcoming environment for patients and support the smooth operation of our dental practice. In this multifaceted role, you will be the friendly face at the front desk, managing patient check-ins, scheduling appointments, and handling administrative tasks with precision. Additionally, you will assist dental professionals during procedures, ensure accurate documentation, and maintain efficient office workflows. Your proactive attitude and excellent communication skills will be vital in delivering exceptional patient service while supporting clinical operations seamlessly.

Duties

• Greet patients warmly, verify insurance information, and facilitate patient intake processes using EMR (Electronic Medical Record) systems such as Epic, Meditech, Dentrix, or Eaglesoft.
• Schedule appointments efficiently, manage multi-line phone systems, and coordinate with patients regarding upcoming visits and treatment plans.
• Verify insurance coverage and benefits, including Medicare and Medicaid, utilizing systems like Athenahealth or eClinicalWorks to ensure accurate billing and claims processing.
• Assist dental staff during procedures by preparing instruments, taking x-rays, and maintaining sterilization protocols in compliance with HIPAA regulations.
• Review documentation for accuracy and completeness; handle medical coding including CPT (Current Procedural Terminology), ICD-10/ICD-9 codes for procedures and diagnoses to support medical billing processes.
• Manage medical records diligently by filing documents correctly, updating patient charts, and ensuring confidentiality per HIPAA standards.
• Perform administrative support tasks such as data entry with 10-key typing skills, billing follow-ups, insurance verification, appointment reminders, and maintaining a clean and organized front desk environment.

Qualifications

• Proven experience in a dental or medical office setting with strong knowledge of dental terminology and medical administrative procedures.
• Proficiency in EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic or Athenahealth; familiarity with Medisoft or similar software is a plus.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10-key).
• Strong understanding of HIPAA regulations to ensure patient privacy and data security.
• Ability to perform medical coding using ICD (International Classification of Diseases) codes like ICD-10/ICD-9 and CPT coding for billing purposes.
• Exceptional customer service skills with professional phone etiquette; bilingual abilities are preferred to serve diverse patient populations.
• Previous clinic or dental office experience is highly desirable; familiarity with insurance verification processes and medical billing is essential.
• Organized with clerical experience in filing, documentation review, and office management to support daily operations effectively. Join us in delivering outstanding patient care while supporting our team’s success! Your enthusiasm combined with your technical expertise will make a meaningful difference in our patients’ experiences every day.

Pay: From $17.00 per hour

Work Location: In person