Dental Assistant/Receptionist

Job Overview
We are seeking a dynamic and compassionate Dental Assistant/Receptionist to join our vibrant dental team! This role combines front desk administrative support with clinical assistance, creating a seamless patient experience from check-in to treatment. The ideal candidate will be energetic, detail-oriented, and passionate about providing exceptional patient care. You will play a vital role in managing patient interactions, scheduling appointments, verifying insurance, and supporting clinical procedures to ensure our practice runs smoothly and efficiently. This paid position offers an exciting opportunity to grow your career in a fast-paced dental environment while making a positive impact on patients’ oral health.

Responsibilities

• Greet patients warmly upon arrival, ensuring a friendly and professional first impression
• Manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding with CPT, ICD-9, and ICD-10 codes
• Prepare and review patient medical records, documentation, and treatment plans for accuracy and completeness
• Assist dental clinicians during procedures by passing instruments, taking x-rays, and maintaining sterilization protocols
• Handle patient check-out processes by collecting payments, explaining care plans, and scheduling follow-up visits
• Maintain organized filing systems for medical records and ensure compliance with HIPAA regulations
• Answer multi-line phone systems with excellent phone etiquette while managing appointment requests and patient inquiries
• Support billing processes through medical collection efforts and accurate documentation review
• Utilize electronic health record (EHR) systems such as Meditech or eClinicalWorks to update patient information efficiently

Requirements

• Proven experience in a dental office setting or clinic environment with familiarity in dental terminology and medical billing practices
• Strong knowledge of EMR systems like Dentrix, Eaglesoft, or similar platforms; experience with Epic or Athenahealth is a plus
• Proficiency in medical coding including CPT, ICD-9/10 coding standards; understanding of insurance verification processes including Medicare and Medicaid is essential
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing)
• Exceptional customer service skills with the ability to communicate effectively in bilingual settings preferred
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Previous clinic or dental office experience is highly desirable; familiarity with dental software such as open dental is preferred
• Strong organizational skills for managing medical records, filing systems, and documentation review processes

Join us to be part of a dedicated team committed to delivering outstanding oral healthcare! We value energetic professionals who thrive on making a difference every day. This position offers comprehensive training opportunities along with the chance to develop your skills in both clinical support and administrative excellence.

Pay: $18.00 - $22.00 per hour

Work Location: In person