Dental Patient Coordinator

Patient Coordinator (Dental Front Desk)

Jackson Family Dentistry | Downers Grove, IL

Job Type: Full-time
Schedule: Day shift with one evening and one Saturday per month

Overview

Jackson Family Dentistry is a privately owned, one-doctor dental practice focused on high-quality care and long-term patient relationships. We are seeking an experienced Patient Coordinator to manage front office operations and serve as the first point of contact for our patients.

This is a key role in a fast-paced environment and requires prior dental experience.

Schedule

• Monday – Wednesday: 6:45 AM – 5:00 PM
• Thursday: 9:30 AM – 7:00 PM
• Friday: Closed
• 1 Saturday per month: 6:45 AM – 1:30 PM

Requirements (Required to Apply)

• Minimum 5 years of dental front desk / patient coordinator experience
• Strong knowledge of dental insurance, verification, and benefits breakdown
• Experience with scheduling, treatment coordination, and patient communication
• Comfortable managing phones, texts, and emails in a busy office
• Strong organizational and multitasking skills

This is not an entry-level position. Dental experience is required.

Responsibilities

• Greet and check in patients professionally and efficiently
• Manage scheduling and patient flow throughout the day
• Answer phones, texts, and emails promptly
• Verify insurance and clearly explain benefits to patients
• Coordinate treatment with the clinical team
• Maintain accurate patient records in the practice management system
• Support daily front office operations

Preferred Qualifications

• Eaglesoft experience
• Familiarity with Dexis, RevenueWell, or Zuub
• Strong understanding of dental terminology

Benefits

• Paid time off (vacation and personal time)
• Paid holidays
• Medical insurance (full-time employees)
• 401(k) with employer match
• Dental benefits for the employee and immediate family
• Consistent schedule with no Fridays

Work Location

In person – Downers Grove, IL

Apply

Apply through Indeed or visit:
https://jacksonfamilydentistry.us/careers/

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person