Dental Treatment Coordinator

Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team. In this vital role, you will serve as the primary point of contact for patients, guiding them through their treatment plans, scheduling appointments, and ensuring a seamless patient experience. Your energetic approach and excellent communication skills will help foster trust and confidence with our patients while supporting the administrative functions of the dental practice. This paid position offers an exciting opportunity to be part of a professional environment dedicated to delivering exceptional dental care and patient service.

Duties

• Act as the liaison between patients, dentists, and insurance providers to coordinate treatment plans and verify insurance coverage.
• Schedule patient appointments efficiently using dental office management software.
• Review and explain treatment plans, financial options, and payment procedures clearly to patients.
• Manage patient records accurately within Electronic Health Record (EHR) systems like Epic, Meditech, or eClinicalWorks, ensuring compliance with HIPAA regulations.
• Assist with insurance verification, claims submission, and follow-up on unpaid or denied claims using systems such as Athenahealth or Meditech.
• Provide excellent patient service by answering multi-line phone systems with professionalism and maintaining positive communication at all times.
• Support medical administrative tasks including filing, documentation review, dental coding, and billing processes related to dental procedures.
• Maintain a thorough understanding of dental terminology, medical terminology, ICD coding standards, and insurance policies to facilitate accurate documentation review and care planning.
• Handle intake procedures for new patients, ensuring all necessary forms are completed accurately and efficiently.
• Uphold confidentiality standards by adhering to HIPAA guidelines during all patient interactions and record handling.

Qualifications

• Proven experience in a dental office environment or medical administrative support role with strong knowledge of dental terminology and clinic procedures.
• Strong understanding of dental billing, coding, insurance verification processes, and health information management standards including HIPAA compliance.
• Excellent computer skills including proficiency in Microsoft Office suite (Word, Excel), typing (10 key), and multi-line phone systems.
• Exceptional customer service skills with the ability to communicate effectively in person and over the phone; bilingual abilities are a plus.
• Ability to review documentation thoroughly while maintaining attention to detail in a fast-paced environment.
• Prior clinic or dental office experience is preferred; familiarity with electronic health records (EHR) systems such as Athenahealth or eClinicalWorks is advantageous.
• Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining professionalism and accuracy. Join us as a Dental Treatment Coordinator where your enthusiasm for helping others combined with your administrative expertise will make a meaningful difference in our patients’ lives!

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Work Location: In person