Desktop Support Engineer- L2

Key Responsibilities:

• Install, configure, and maintain desktop/laptop systems and peripherals (printers, scanners, etc.)
• Provide technical support for hardware, software, and network-related issues, both onsite and remotely
• Respond to service requests and incidents via ticketing system, calls, or email
• Troubleshoot and resolve issues related to operating systems (Windows/macOS/Linux), applications, and network connectivity
• Set up and manage user accounts, email configurations, and access permissions
• Maintain inventory of IT assets and ensure timely updates of software and hardware
• Install updates, patches, and antivirus software as required
• Assist with onboarding/offboarding of employees including device provisioning and account setups
• Coordinate with other IT teams or vendors for escalation of complex issues
• Document technical problems, resolutions, and processes for knowledge base

Job Type: Permanent

Pay: ₹30,000.00 - ₹33,000.00 per month

Benefits:

• Provident Fund

Work Location: In person