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Dispatcher
The Big Task:
The Big Task
Maximize opportunities by accurately updating customers on the status of their appointments, prioritizing scheduled jobs based on opportunity, and providing support to other dispatchers.
Over the first 90 days, these are the key tasks we will expect you to meet:
Over the first 90 days, these are the key tasks we will expect you to meet:
- Complete the Service Titan Training Module to effectively use the software provided.
- Confirm the jobs for the next day by 4 p.m. daily.
- Look at the parts channel daily and call on parts received for jobs on hold.
- Update customers daily by 10 a.m., 2 p.m., and 4 p.m.
- Pull up jobs to fill openings.
Key Sub tasks:
- Assists Level 2 dispatchers with updating customers 3 times per day (10, 2, 4) for jobs on service boards
- Daily logging in the tracker tool for confirmations and updates Checking & tracking pre-paid jobs for payment, invoice notes, options 3-5 and equipment entered in ST.
- Assist level 2 dispatchers with booking return trips/jobs submitted by technicians.
- Handles jobs ON HOLD 2 times a week that have parts associated with them according to the Dispatcher’s parts weekly process document.
KPIs:
- 90% of jobs on the service board should be confirmed by 4 p.m. each day.
- Updating customers 3 times a day for jobs on the service boards.
- Jobs on hold with parts associated under 10% of all jobs on hold
Desired Skills & Experience
- Pass level 1 of Powerselling Pros within 6 months
- 1-2 years in dispatching, logistics, and/or customer service.
- Have the ability to make productive decisions with limited information.
- Flexible and adaptive to daily changes, and a good teammate for all internal staff, field staff, and customers.
- Must be able to pass a 10-panel drug test and a full criminal background check.
Mission Statement:
To be ever building the professionalism, integrity, and honor of the trades.
Core Values:
To be ever building the professionalism, integrity, and honor of the trades.
Core Values:
- Love
- Team
- Professionalism
- Today
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