Dispatcher

ROLE PURPOSE

To serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

KEY ACCOUNTABILITIES OF THE ROLE

· Efficiently allocate and dispatch vehicles to meet service demands.

· Monitor real-time vehicle locations and adjust schedules as needed.

· Serve as the primary point of contact between drivers, field

· personnel, and clients.

· Relay important information and provide updates on service statuses.

· Plan and optimize vehicle routes to minimize travel time and enhance fuel efficiency.

· Utilize navigation tools to guide drivers and ensure on-time arrivals.

· Coordinate responses to emergencies, accidents, or unexpected service disruptions.

· Implement contingency plans to address unforeseen challenges.

· Maintain accurate records of dispatch activities, including schedules, service requests, and incidents.

· Generate reports on vehicle performance and operational efficiency.

· Interact with customers to gather information, address inquiries, and provide updates on service delivery.

· Resolve customer issues and concerns related to dispatch activities.

· Generate the reports and submit to the finance.

· Monitor cash and credit services and also collect the cash and submit to finance.

QUALIFICATIONS

Bachelor's degree in Business Administration or a related field

PREVIOUS EXPERIENCE

Minimum 1-2 years of experience in related field.

SKILLS/ TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE

· Email Writing Skills

· Microsoft Excel (Creating reports - V-lookup /X-lookup / Pivot/ Graphs)

· Multi-Tasking personality must be Bold, Confident, Dynamic and Active listener.

· Dispute Resolution / Conflict Management

· Effective Time Management

· Quick decision making

Pay: Up to AED3,500.00 per month

Work Location: In person