Doctor Chaser Executive

Job Summary

A Doctor Chaser Executive is responsible for coordinating with healthcare providers (mainly U.S.-based doctors’ offices) to obtain required documentation, prescriptions, and approvals for Durable Medical Equipment (DME) orders. The role ensures timely processing of orders and smooth communication between doctors, patients, and internal teams.

Key Responsibilities

• Contact doctor offices via calls, fax, or email to obtain prescriptions, CMNs, and medical records
• Follow up on pending orders and incomplete documentation
• Maintain accurate call logs and update CRM systems regularly
• Ensure timely completion of doctor orders and reduce delays
• Coordinate with internal teams (billing, QA, sales) for smooth processing
• Resolve issues related to denied or incomplete orders
• Meet daily/weekly KPIs such as call volume and successful closures
• Maintain compliance with healthcare regulations and documentation standards

Requirements & Qualifications

• Minimum Intermediate / Bachelor’s (preferred)
• 6 months – 1 year experience in DME or doctor chasing (preferred)
• Strong English communication (spoken & written)
• Good follow-up, negotiation, and persuasion skills
• Basic knowledge of medical terminology and documentation
• Familiarity with CRM systems and MS Office
• Ability to work in night shift (U.S. campaign)

Key Skills

• Communication & interpersonal skills
• Attention to detail
• Time management
• Problem-solving ability
• Multitasking in a fast-paced environment

Working Conditions

• Night shift 6 PM – 3 AM

Job Type: Full-time

Pay: Rs39,000.00 - Rs40,000.00 per month

Work Location: In person