Dynamics 365 Finance and Operations - Supply Chain Support Engineer

About the job

We’re looking for a technical expert who is passionate about Dynamics 365 & ERP systems and eager to work with Concentrix most established Business Partners & Customers. As an ERP Technical Support Engineer , you will play a critical role in supporting and advising enterprise customers on Dynamics 365 Finance, Supply Chain Management, and Customer Engagement platforms.

Key Responsibilities

• Own, troubleshoot, and resolve customer technical issues in D365 F&O & SCM .
• Handle technical incidents and escalate as needed to engineering or product teams.
• Guide customers through best practices, updates, and platform features.
• Contribute to automation, documentation, and digital self-help assets.
• Engage in building knowledge-sharing communities and mentoring peers.

Requirements

• Experience with Dynamics 365 ERP or similar systems (Finance & Operations, Supply Chain, etc.).
• Understanding of Supply Chain and Finance Business scenarios (e.g., sales orders, purchasing, inventory).
• Basic programming knowledge (C#, C++, or X++).
• Strong problem-solving and customer service skills.
• Good understanding of Windows OS and network debugging tools (Wireshark, Fiddler, etc.).
• Excellent English communication, reading, writing and speaking.

Nice to Have

• Microsoft Certifications (e.g., MB-300, MB-310, MB-330, MB-900).
• Experience with the Supply Chain Management Modules.
• Degree in Computer Science, Computer Engineering, or Engineering.