E-commerce Client Relations Officer

E-commerce Client Relations Officer

Company: GrowthRise Solutions
Location: Bahria Town Phase 7, Islamabad
Positions Available: 4
Job Type: Full-Time (In-Office)

Are you a customer-focused professional eager to make an impact? GrowthRatio Solutions is hiring motivated E-commerce Client Relations Officer to join our team in Bahria Town Phase 7. This is a full-time, on-site opportunity offering a dynamic environment and the chance to grow in the e-commerce industry.

Responsibilities:

1. Prompt Customer Assistance: Ensuring Customer Satisfaction

• Respond promptly and professionally to customer inquiries via multiple channels.
• Maintain a high level of customer satisfaction through effective communication and support.

2. Order Management: Streamlining Fulfillment Processes

• Assist in processing returns efficiently and manage order fulfillment.
• Maintain accurate records of tracking numbers for seamless order tracking.

3. Customer Service Chats: Effective Account Support

• Engage in live customer service chats to address customer queries.
• Handle account-related matters and provide solutions effectively.

4. Computer Proficiency: Efficient Customer Interaction

• Utilize computer operations, including data entry, for managing customer interactions.
• Exhibit proficiency in Microsoft Office, particularly Excel and Word, to streamline customer service processes.

5. Language Proficiency: Clear Communication with Customers

• Demonstrate strong command of written and spoken English for effective customer communication and issue resolution.

Qualifications:

• Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
• Education: Minimum of a Bachelor’s degree in any field.
• E-commerce Experience: Previous experience in e-commerce or familiarity with eBay operations is a valuable plus.
• Technology: Must have the ability to bring your own laptop to the office daily.

Why Join Us?

• Competitive salary with opportunities for career growth in the e-commerce industry.
• Hands-on training provided for qualified candidates.
• Work in a collaborative and fast-paced environment where customer satisfaction and retention are top priorities.
• Contribute to a company focused on customer engagement and problem-solving excellence.

Note:

Candidates who do not meet the specified requirements or cannot commit to daily in-office attendance should refrain from applying.

If you are a customer support professional looking for a fulfilling role with growth potential, we encourage you to apply!

Job Types: Full-time, Fresher

Pay: From Rs40,000.00 per month

Work Location: In person