E commerce Operation

E-Commerce OperationsManage product listings, pricing, inventory, and imagery across Shopify and marketplace portalsEnsure accurate, SEO-friendly content and visually consistent product pagesCoordinate new product launches, offers, and seasonal campaigns Analytics & ReportingTrack sales performance, traffic, conversion rates, and campaign ROICreate weekly/monthly dashboards to monitor KPIs (AOV, CAC, ROAS, etc.)Identify trends, growth opportunities, and areas for optimization Marketplace ManagementOversee listings, ads, and promotions across Amazon, FirstCry, Myntra, Nykaa, etc.Execute discount campaigns, deals, and sponsored ads with performance trackingCoordinate with marketplace account managers for brand visibility and offersMonitor seller performance metrics (returns, cancellations, ratings, etc.) Marketing CoordinationSupport digital campaign execution across Meta Ads, Google Ads, and marketplacesCollaborate with the design and marketing team for creatives and content updatesAssist in planning festive and thematic campaigns across all channels Customer Care & ExperienceHandle customer queries via email, WhatsApp, and marketplaces — ensuring quick, empathetic, and solution-oriented responsesTrack customer complaints, feedback, and reviews, and ensure timely resolutionCoordinate with logistics and operations teams for returns, replacements, and order status.

Job Type: Permanent

Pay: From ₹25,000.00 per month

Work Location: In person