E-Commerce Transport and Last Mile Lead

We are hiring an E-Commerce Transport and Last Mile Lead!

Role Purpose

The E-Commerce Transport and Last Mile Lead is responsible for identifying and implementing solutions to last-mile challenges for e-commerce. He/she coordinates, implements, and completes all online operations projects through distribution centers, packing stations, and stores.

Responsibilities

• Manage and maintain the brand's omni-channel presence across all regions, while developing and leading the last-mile e-commerce business plan, budget, and Key Performance Indicators (KPIs).
• Support stakeholders with the ongoing commercial review of last-mile operators and commercial agreements. Provide appropriate support for platform coordination with last-mile partners and local teams to ensure seamless integration and optimal performance.
• Collaborate with relevant stakeholders to implement changes in local promotional strategies across all delivery methods.
• Identify, communicate, and resolve inquiries or concerns related to last-mile online projects, escalating errors and risks as needed.
• Collaborate with all relevant parties to ensure the effective execution and monitoring of online operational activities. Work with regional teams to integrate physical and virtual businesses, aiming to achieve agreed-upon results and objectives.
• Ensure the maintenance of SLA (Service-Level Agreement) delivery standards and budgeted fulfilment costs in coordination with local fulfilment teams.
• Establish and implement online projects and strategies to ensure the continuous growth of last-mile processes in stores.
• Develop weekly online feedback reports, Key Performance Indicators (KPIs), and analytical references for the delivery ecosystem.
• Conduct field visits to various entities to provide necessary support and enhance market knowledge.
• Execute new season collection launches in collaboration with the relevant stakeholders, coordinating with customer service, fulfilment, delivery, seasonal events teams, and digital marketing teams.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications

• Bachelor’s degree in Business Management, or Supply Chain Management, or a related field.
• 6-8years of experience in E-Commerce and Last Mile Operations, or a similar role. 3 years of experience in a managerial role.
• Fluency in English, Arabic is a MUST.
• Proficiency in MS Office.

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.