EKAS CUSTOMER EXPERIENCE & TICKETING LEAD - ISLAMABAD

Job Purpose

At Emirates, our Airport Services team is the heart of our world-class travel experience — ensuring every passenger enjoys a smooth, seamless, and memorable journey from check-in to boarding. Whether it’s assisting with ticketing, reservations, baggage, or special services, our team delivers the warm hospitality and precision Emirates is famous for.

Are you passionate about delivering world-class customer service and ensuring every journey begins with excellence? Emirates is looking for a dynamic and customer-focused professional to supervise the operations of our airport kiosk and ticketing desk . In this role, you’ll lead by example — resolving customer inquiries efficiently, driving revenue through ticketing and ancillary sales, and promoting our award-winning Skywards programme.

In this role, you’ll help customers plan their journeys with precision and care — handling reservations, fare calculations, and travel documentation while ensuring every interaction reflects Emirates’ exceptional service standards. You’ll also play a key part in driving ancillary sales by promoting upgrades, extra legroom, and baggage options, as well as showcasing our Emirates Skywards loyalty programme and a wide range of commercial products to enhance each customer’s experience.

Beyond sales, you’ll ensure smooth daily operations — supporting with special passenger cases, operational disruptions, and coordination across airport services to deliver seamless journeys from check-in to boarding

Qualification

We’re seeking passionate and service-oriented professionals with a minimum of 12 years of schooling (or equivalent qualification) and at least 3 years of experience in reservations, sales, or ticketing within the airline or travel industry. The ideal candidate will have strong proficiency in a major Computer Reservation System and Microsoft Office tools, along with excellent communication skills in English — additional languages will be a plus. A customer-first mindset, attention to detail, and strong problem-solving abilities are essential to deliver the world-class service Emirates is known for.

If you have a passion for aviation, a flair for customer service, and the drive to go above and beyond — join Emirates and help us connect the world with excellence.

Salary & benefits

At Emirates, we offer competitive salary package.

You’ll enjoy outstanding travel benefits , and the opportunity to grow your career with one of the world’s most admired airlines.