Manager Retail Sales

Job Title:

Retail Sales Manager – Tiles Industry

Education & Experience Requirements

Education & Experience Requirements:

• Bachelor’s degree (BBA) or preferably Master’s (MBA) in Marketing, Sales, Business Administration, or related field.

Key Roles & Responsibilities:

• Sales Strategy & Target Setting
• Develop, implement, and regularly review retail sales strategies aimed at meeting or exceeding sales targets (monthly, quarterly, annual).
• Analyze market trends, customer behaviour, competitor actions in the tiles / flooring category to identify opportunities and threats.
• Define pricing strategies, promotional offers, and discount structures suitable for retail market in tiles.
• Team Leadership & Development
• Recruit, train, coach, mentor, and supervise a team of retail sales staff (sales associates, supervisors).
• Set individual and team performance goals; conduct performance reviews.
• Lead by example: motivate staff, encourage high levels of product knowledge about tiles, materials, finishes, etc.
• Store / Channel Management
• Oversee daily store operations: merchandising, product display, visual presentation, store layout to showcase tile collections attractively.
• Ensure adequate inventory levels, manage stock replenishment, minimisation of stock-outs or overstock.
• Coordinate with logistics / supply chain to ensure timely delivery, returns, and handling of damaged or defective tiles.
• Customer Relationships & Experience
• Ensure excellent customer service in all retail touchpoints: greeting, advising on tile types, size, texture, aesthetic, installation support, warranty.
• Handle customer complaints or issues, ensuring resolution that maintains goodwill.
• Work with architects/designers/contractors (if relevant) to promote premium tile lines, specifications, or custom orders.
• Marketing & Promotions
• Collaborate with marketing team to plan and execute promotional events, tile exhibitions, showroom launches or new product launches.
• Ensure that point-of-sale materials, display samples, catalogue brochures etc are up-to-date, well presented.
• Use local marketing tactics (store signage, local dealer tie-ups, trade shows) to increase brand visibility.
• Reporting, Analysis & Budgeting
• Prepare periodic sales reports and forecasts; monitor KPIs such as sales volumes, margins, inventory turnover, foot traffic, conversion rates.
• Track budget for retail operations: staff costs, marketing/promotional spend, store maintenance etc.
• Identify performance gaps and take corrective actions (restructure team, change tactics, change product mix).
• Operational Excellence & Compliance
• Ensure store / showroom meets company standards for cleanliness, safety, product quality, showroom ambience.
• Maintain safety standards for handling heavy tiles, storage, lifting, etc.
• Ensure compliance with legal/regulatory requirements (imports, building codes, standards if relevant, consumer safety).
• Product Knowledge & Technical Understanding
• Acquire and keep up-to-date strong knowledge of tile materials (porcelain, ceramic, stone, etc.), finishes, installation techniques, maintenance.
• Be able to explain technical differences to customers and sales team.
• Monitor innovations in tile designs, textures, digital printing, eco-friendly materials etc.

Skills & Competencies:

• Excellent leadership & people management skills.
• Strong negotiation & communication skills (written & verbal).
• Analytical mindset: ability to interpret sales data, KPIs, market research.
• Customer-centric approach.
• Ability to work under pressure, flexible with travel if showrooms / dealers are scattered.
• Proficient in tools like MS Office; familiarity with CRM / retail management systems a plus.
• 5-6 years of progressive experience in retail sales / sales management.
• Preferably experience in the tiles, ceramics, flooring, or related building-materials industry.
• Strong record of achieving sales targets and handling retail operations.

Job Type: Full-time

Pay: Rs120,000.00 - Rs150,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person